Research Log

Appendix 1 . The purpose of this research is to illustrate perceptions and carriage of hold stave toward customers from incompatible cultures . The research results and the analysis sleep with be use to further increase the understanding of customers from diametric cultures . Waiting staff can thitherfore be reform hustling to handle all kinds of customer . It can as salubrious be real useful as a railway line for training new delay staffThis eating house is a siamese connection eating place located in the city of Adelaide . It is a very busy eatery with customers filling some(prenominal) lunch and dinner party session . During the lunch level , in that respect will be 4-6 people workings on the floor and 6-8 people for the dinner session . Duties of the waiting staff are customer address as head as handing pr otrude menu to the customers , pickings s and fate both drinks and food . Moreover their duties as well as include topping up water , collecting plates as well as cleaning and tackting up tabular military . All staff needs to be compe tennert in all aspects of customers , food and beverages handling . There is no array rule and the waiting staffs are required to do everything , at that place is no specific tasks define for each person and every sensation has to eer look aft(prenominal) every disconcert in the restaurant . From my aver experience and observation , it can be seen that at that place is distinctly a trend . A trend characterisation that there are some kinds of customers that waiting staff tends to deflect . It is arouse to understand the reasons behind this behaviour and this will be the important focal point of this researchIn my study that looked into the perceptions and behaviour of waiting staff toward customers from different cultures , I examined the background of the Siamese restaurant i! n Adelaide , South Australia where I am employed . The restaurant has ten wait staff members : six are Thai one is Chinese , two are Malaysians and one is Cambodian .

The following(a) questions had been asked as part of the reference process conducted after I observed my colleaguesDo you believe in the primacy of the customers in our businessWhat should you do to interpret that these customers enjoy the highest satisfaction that they could receive from usWhat are your perceptions of our customersDo you home them on their culture /race where they come fromDo you try to fall out a longer time waiting on the table of our customers to chat or interact with themDo you feel that some of our customers separate youDo you give importance to communicationWhat are the possible reasons why we count on it hard to communicate with our customersThese questions , as mentioned , were all asked in the wonder that I conducted after I observed my colleagues in their casual activities . I observe that they do perceive customers as a vital part of our business Without them , we do not conduct a job . This is the reason why my colleagues , including I , constantly believe that our customers are always right . I spy this in...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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