Research Log

Appendix 1 . The purpose of this research is to illustrate perceptions and doings of hold cater toward customers from incompatible cultures . The research results and the analysis bonk be use to further increase the understanding of customers from opposite cultures . Waiting staff can thitherfore be reform disposed(p) to handle all kinds of customer . It can as rise up be real useful as a production line for training new time lag staffThis eating house is a siamese connection eating place located in the city of Adelaide . It is a very busy eatery with customers filling both lunch and dinner party session . During the lunch current , in that respect will be 4-6 people works on the floor and 6-8 people for the dinner session . Duties of the waiting staff are customer address as comfortably as handing appear menu t o the customers , pickings s and service of process both drinks and food . Moreover their duties as well as include topping up water , collecting plates as well as cleaning and tackting up tabular force . All staff needs to be compedecadet in all aspects of customers , food and beverages handling . There is no stack rule and the waiting staffs are required to do everything , on that point is no specific tasks define for each person and every champion has to evermore look aft(prenominal) every shelve in the restaurant . From my suffer experience and observation , it can be seen that on that point is intelligibly a trend . A trend characterisation that there are some kinds of customers that waiting staff tends to deflect . It is interest to understand the reasons behind this behaviour and this will be the main(prenominal) focal point of this researchIn my study that looked into the perceptions and behaviour of waiting staff toward customers from different cultures , I examined the background of the Siamese res! taurant in Adelaide , South Australia where I am employed . The restaurant has ten wait staff members : six are Thai one is Chinese , two are Malaysians and one is Cambodian .

The pursuit questions had been asked as part of the reference process conducted after I observed my colleaguesDo you believe in the primacy of the customers in our businessWhat should you do to procure that these customers enjoy the highest satisfaction that they could receive from usWhat are your perceptions of our customersDo you home them on their culture /race where they come fromDo you try to fall out a longer time waiting on the tabl e of our customers to chat or interact with themDo you feel that some of our customers divert youDo you give importance to communicationWhat are the possible reasons why we realise it hard to communicate with our customersThese questions , as mentioned , were all asked in the reference that I conducted after I observed my colleagues in their periodic activities . I observe that they do perceive customers as a vital part of our business Without them , we do not produce a job . This is the reason why my colleagues , including I , ever believe that our customers are always right . I notice this in...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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