Telecommunications

Faculty of Economics, Communication and IT Customer-support Service - The Role in Telecom-Customer Relationships A Qualitative Study of Telecom Sector Muhammad Ghazanfar Ali & Khalid Hashmi Spring 2012 shallow of championship Administration Master Thesis Supervisor: Inger Roos  quotation We would like to pay Special thank to all those large number who actually inspire and help us to complete this thesis We would like to give special give give thank to our supervisor professor Inger Roos who in truth help and encourage us to complete our thesis on time and we truly cute her approval and suggestion throughout this thesis. Her quick response had been provided and permitted us to gathered data on time and we would not be capable to complete this thesis quickly and efficiently without her support. We atomic number 18 also very thankful to TeliaSonera Mr. Thomas Clarqvist Karlstad and Cathrine Jonsson, Sales manager for all Telia Shops, who give us their v aluable time, support and allowed us to conduct our audience with them and provided us a data that really help us in this thesis. We really appreciate and convey to Karlstad University Students, who supported as well as share their experiences during oppugn and collected the rich data which really help us in this thesis.

Our deepest gratitude goes to our family specially our be cacoethesd parents for their greatest support and hit the hay throughout our studies and we must say that completion of this thesis was rugged without their prayers and support. Finally we thanks to Karlstad University by providing us thi s opportunity and venture up us by such a ! easy melody during our studies. _________________________ Muhammad Ghazanfar Ali _________________ Khalid Hashmi i Abstract From the past few age in Sweden telecommunication phone line has been altered. Earlier when telecom industry was dominant in the merchandise but today it is transformed in to more private-enterprise(a) market with further competitors and provides...If you neediness to get a total essay, order it on our website: OrderCustomPaper.com

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